Technical Support Specialist
4 weeks ago
About the Role:
We are seeking an experienced Technical Support Specialist to join our team in Yardley, PA. This is a unique opportunity to work with a leading company in the mortgage industry, providing technical support and troubleshooting services to end-users.
Job Summary:
The successful candidate will be responsible for resolving technical issues related to Windows operating systems, MS Office suite, and other software applications. They will also provide first-call resolution and root cause analysis on the help desk, interacting with clients through telephone, email, and chats.
Key Responsibilities:
- Provide technical support and troubleshooting services to end-users
- Resolve technical issues related to Windows operating systems, MS Office suite, and other software applications
- First-call resolution and root cause analysis on the help desk
- Interact with clients through telephone, email, and chats
Requirements:
To be successful in this role, you will need:
- A strong working knowledge of Windows 7/10 operating system and MS Office suite (Word, Excel, and Outlook)
- Experience with ticketing systems, preferably Footprints
- Previous phone support experience via Help Desk, ideally 2-4 years
What We Offer:
In addition to a competitive salary, we offer outstanding benefits, including paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
Estimated Salary: $55,000 - $65,000 per year, depending on experience.
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