Technical Support Specialist

3 weeks ago


Trenton, New Jersey, United States TEKsystems Full time

This role is an exciting opportunity to join a rapidly growing team as a Technical Support Specialist. The successful candidate will be responsible for providing exceptional customer support through multiple channels, including phone, email, and chat.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to work in a fast-paced environment. As a member of our team, you will have the opportunity to develop your technical skills and contribute to the success of our business.

Key responsibilities include:

  • Providing first call resolution and root cause analysis on the help desk
  • Working with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, and default
  • Researching and resolving inquiries in a call center/helpdesk environment

The company offers a competitive salary of $65,000 - $75,000 per year, depending on experience, and a range of benefits, including medical/dental/life insurance, 401k, employee ownership, tuition assistance, and more. If you are a motivated and detail-oriented individual looking for a new challenge, please apply today.



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