Business Operations Engineer II
3 days ago
At Mastercard, we're committed to connecting and powering an inclusive, digital economy that benefits everyone, everywhere. As a Business Operations Engineer II, you'll play a critical role in ensuring the production readiness of our technology platforms.
Key Responsibilities:- Manage, mitigate, or elevate awareness of business risk associated with customer interactions with Mastercard's technology platforms.
- Link every technology recommendation with a business value, continuously monitor platform health indicators, and elevate awareness when one of our main objectives is at risk.
- Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
- Shift left to be more proactive and upfront in the development process.
- Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.
- Streamlining and standardizing traditional application specific support activities.
- Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
- Exposure in application development lifecycles and how it integrates with operations.
- Familiar with supporting a production application.
- Exposure in working across development, operations, and product teams to prioritize needs and to build relationships.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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