Hospitality Server

2 days ago


Hopkins Park, Illinois, United States Prairie Knights Casino Full time
Job Summary

We are seeking a skilled and enthusiastic Cocktail Server to join our team at Prairie Knights Casino. As a key member of our Food and Beverage team, you will be responsible for providing exceptional service to our guests, ensuring their expectations are exceeded.

Responsibilities
  • Obtain an assigned section/station from the Food & Beverage Shift Supervisor at the start of the work shift.
  • Receive drink and/or food orders from guests by up selling and suggestive selling, answering any questions about the specials offered.
  • Relay orders to the Bartender and/or culinary staff by swiping the micros card.
  • Serve the order to the guest, collect money, and make change.
  • Observe guests to ensure their expectations are exceeded.
  • Be RBS certified and practice this knowledge daily.
  • Maintain, stock, and cleanliness of assigned sections, displaying teamwork with co-workers when needed in other sections.
  • Accountable for all monies collected, waste tickets, comp tickets, and charge tickets needed for their drop procedure at the end of the shift.
  • Assist in other departments when necessary or for training.
  • Maintain Title 31 Compliance accurately.
Requirements
  • Must be age 21 or older.
  • Must qualify for Tribal Non-Gaming License.
  • High school diploma or GED preferred, but not required.
  • Must be able to communicate in the primary language of the work location.
  • Knowledge of bar drinks and wines helpful.
  • Outgoing, with a pleasant personality and strong sense of guest service.
  • Ability to perform simple mathematical calculations.
  • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length.
  • Good sense of balance, ability to bend and kneel, and ability to lift trays of drinks frequently weighing up to 20 pounds.

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