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Customer Service Ambassador

2 months ago

Portage, Indiana, United States Staff My Agency Full time

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Staff My Agency. As a key member of our staff, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and motivations to inspire loyalty and enhance the overall customer experience.
  • Insurance Expertise: Use a customer-focused, needs-based review process to educate customers about insurance options, ensuring they have a comprehensive understanding of their coverage.
  • Team Collaboration: Work collaboratively with our team to achieve business objectives, sharing knowledge and best practices to drive success.

What We Offer:

  • Competitive Compensation: Salary plus commission/bonus structure to reward your hard work and dedication.
  • Professional Growth: Opportunities for advancement and professional development within our agency.
  • Collaborative Environment: A dynamic and supportive team environment that fosters open communication and collaboration.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, preferably in an office setting.
  • Communication Skills: Excellent written, verbal, and listening skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving: Proactive and detail-oriented, with the ability to assess customer needs and resolve issues efficiently.
  • License Requirements: Ability to obtain a Property Casualty license and a Life and Health license.