Customer Support Specialist

4 weeks ago


Green Bay, Wisconsin, United States WeConnect LLC Full time

About the Role

We are seeking a highly skilled and motivated Customer Support Representative to join our team at WeConnect LLC. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Assist with logistics support and other fulfillment tasks.
  • Overflow tasks such as tracking new technicians, running reports, and overseeing RA processes.
  • Maintain various records for tracking metrics such as customer tracking and employee job completion.
  • Import data and run reports when necessary.
  • Update information through data entry.
  • Closing out internal jobs and auditing installations with concentration on quality and installation requirements.
  • Quality assurance checks and photo audits for dealers.
  • Handle inbound and outbound calls from internal and external customers.
  • Schedule customer orders, track job assignments, and verify appointments.
  • Ensure technicians have full routes by contacting customers to get sooner dates for service.
  • Collaborate with the team to ensure our internal and external customers and distribution branches are supported properly.
  • Assist with other assignments and/or projects as they come up and as the business changes.

Requirements

  • Excellent customer service skills as well as written, verbal, and interpersonal communication skills.
  • Strong organizational and time management skills.
  • Follow-through and the ability to multi-task and meet deadlines.
  • Able to work independently and have the willingness to research and suggest creative solutions.
  • Adapt to change and have the ability to learn quickly and grasp new instructions easily.
  • Strong computer navigation skills and knowledge of Microsoft Office.
  • Ability to work under pressure and respond with urgency.
  • Must exhibit flexibility to work various shifts and overtime as needed.

About WeConnect LLC

WeConnect is a telecommunications company serving customers for over 20 years. We offer a wide range of services including HughesNet Internet, Wilson cell signal boosters, and ADT home security. This means unlimited earning potential through sales referrals for all of our employees. Roll up your sleeves, take advantage of the endless opportunities and join our amazing team.



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