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Restaurant Operations Manager

1 month ago

Dallas, Texas, United States Harwood Hospitality Group Full time
Restaurant Operations Manager

Harwood Hospitality Group is seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our high-end Japanese steakhouse, Docent Steak & Lounge. As a key member of our team, you will be responsible for ensuring exceptional dining experiences for our guests, managing staff, and driving business growth.

Key Responsibilities:
  • Oversee daily restaurant operations to ensure smooth and efficient service.
  • Implement and enforce standard operating procedures (SOPs) to maintain consistency and quality in service and food preparation.
  • Monitor and manage inventory levels, ordering supplies as needed to meet demand.
Guest Experience:
  • Ensure that all guests receive excellent service and have a positive dining experience.
  • Handle customer complaints and feedback promptly and professionally, resolving issues to maintain customer satisfaction.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
Team Management:
  • Recruit, hire, train, and supervise a diverse team of restaurant staff, including servers, kitchen staff, and support personnel.
  • Conduct regular performance evaluations, provide feedback, and implement corrective actions as needed.
  • Foster a positive work environment that encourages teamwork, professional development, and high employee morale.
Financial Management:
  • Develop and manage the restaurant's budget, ensuring alignment with financial goals and targets.
  • Monitor financial performance, including revenue, expenses, and profitability, and take corrective actions to achieve financial objectives.
  • Implement cost control measures to maximize efficiency and reduce waste.
Marketing & Sales:
  • Collaborate with the marketing team to develop and execute promotional campaigns and events to drive traffic and increase sales.
  • Analyze sales trends and customer preferences to identify opportunities for menu enhancements and promotional activities.
  • Build and maintain relationships with local businesses, community organizations, and suppliers to enhance the restaurant's reputation and visibility.
Compliance, Safety & Sanitation:
  • Ensure compliance with all health, safety, and sanitation regulations, maintaining a safe and clean environment for guests and staff.
  • Conduct regular inspections and audits to identify and address potential safety hazards and compliance issues.
  • Stay updated on industry regulations and standards to ensure the restaurant remains in compliance with all applicable laws.
Strategic Planning:
  • Develop and implement long-term strategies to achieve the restaurant's business objectives and growth targets.
  • Stay informed about industry trends, competitor activities, and market conditions to identify opportunities and threats.
  • Continuously assess and improve operational processes to enhance efficiency and effectiveness.
Attire, Language, and Behavior:
  • Is always neatly dressed and groomed, and always behaves and speaks according to the Harwood Hospitality Group and Harwood International standards of excellence and image.
  • Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
Competencies:
  • Positive attitude
  • Strong attention to detail
  • Sense of urgency
  • Strong decision-making abilities
  • Reliable and dependable
  • Can-do, team-oriented attitude
  • Possess friendly and helpful customer service
  • Ability to think quickly on their feet and multi-task with ease