Client Relations Specialist
1 week ago
Jon Barry - State Farm Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position is centered around delivering exceptional customer service for a reputable insurance agency.
If you possess a natural ability to connect with clients and understand their needs, this role is ideal for you. As a Customer Service Representative, your primary focus will be to foster customer loyalty and enhance the overall experience for clients of State Farm Insurance.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Utilize a customer-centric approach to educate clients about various insurance solutions.
What We Offer:
- Competitive salary with commission and bonus opportunities
- Paid time off, including vacation and personal/sick days
- Valuable industry experience
- Opportunities for professional growth and advancement
Qualifications:
- Previous experience in customer service is preferred
- Strong communication skills, both written and verbal
- Self-driven and motivated
- Attention to detail
- Proactive problem-solving abilities
- Ability to work collaboratively in a team setting
- Skilled in assessing customer needs and conducting effective interviews
- Capability to relate effectively to clients
- Must be able to obtain a Property Casualty license
- Must be able to obtain a Life and Health license
This position is with an independent contractor agent of State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff, and their employees are not employees of State Farm.
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