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Field Service Representative II

2 months ago


Houston, Texas, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Field Service Representative II to join our team at Canon U.S.A., Inc. As a key member of our office services team, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.

Key Responsibilities
  • Customer Service: Insure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Mail and Packages: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames; Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Supplies, Copying, Faxing, and Administration: Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
Requirements
  • Education: High school Diploma or equivalent
  • Experience: 5 + years' experience working in a mailroom or professional office environment
  • Skills: Thorough knowledge of all shipping procedures; Ability to perform all necessary computer skills required; Excellent customer service, professional attitude and appearance are a must
What We Offer
  • Competitive Pay and Benefits: We offer a comprehensive benefits package, including competitive pay, health insurance, and retirement savings plan
  • Comprehensive Training and Development Programs: We provide ongoing training and development opportunities to help you advance your career
  • Positive Work Environment: We foster a positive and inclusive work environment that promotes collaboration and teamwork