Customer Service Representative/Dispatcher
2 weeks ago
Job Summary:
ARS-Rescue Rooter is seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service delivery, ensuring our technicians are moving in the most efficient manner, and our customers' needs are met to the highest standards.
Responsibilities:
- Take customer information from our customer service system and relay to our employees in the field.
- Dispatchers can expect year-round work as we support multiple trades with multiple busy seasons.
- Competitive pay options based on your skill and availability.
- Paid orientation, paid training, and weekly direct deposit payroll.
- Clean office environment with great equipment and a strong team ready to grow alongside you.
- Comprehensive Training Opportunities provided by in-house Learning & Development team.
- National Network to support professional growth & development and provide transfer opportunities.
Benefits:
- Choose from one of FOUR health insurance options, starting as low as $5 per week.
- HSA (Health Savings Account) and annual company contribution for specific plans.
- FSA (Flexible Spending Account) for specific plans.
- Dental and Vision Insurance options.
- 401(k) with weekly match contribution.
- 13 PTO Days + 8 Paid Holidays.
- Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available).
- Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).
Requirements:
- Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
- Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
- Must report daily to our office, this is not a work from home opportunity.
- Ability to work assigned shift and rotating weekends is required.
- Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
- All candidates are required to undergo pre-employment drug screen and background checks.
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