Sales and Customer Service Representative
4 days ago
We pride ourselves on being a dynamic, innovative retailer committed to delivering exceptional customer experiences and driving business growth. Our core values guide all our actions, ensuring we remain true to our purpose.
Job OverviewThe Sales Associate plays a vital role in supporting management in promoting a customer-centric sales culture, resulting in increased customer satisfaction and revenue growth.
- Key Responsibilities:
- * Achieve sales targets by leveraging effective sales techniques and product knowledge to provide customers with personalized recommendations.
- * Maintain awareness of current sales and promotions, adhering to pricing and visual standards.
- * Uphold high standards in merchandise handling, presentation, loss prevention, and other duties assigned by management.
- * Collaborate with colleagues to implement visual directives, including monthly store sets and zone maintenance.
- Customer Focus:
- * Embody the Most Amazing Personal Service (MAPS) principles, providing a seamless omnichannel experience for customers.
- * Respond promptly to customer concerns, ensuring a positive shopping experience.
- * Ensure a smooth register transaction process, staying informed about payment policies, coupon acceptance, returns, and exchanges, security practices, and other relevant operational procedures.
- * Encourage repeat business by reinforcing purchase decisions and meeting add-on sales targets, including gift card sales.
- * Enroll customers in loyalty programs.
- * Foster strong relationships with customers through personalized clienteling and wardrobe services.
- * Stay knowledgeable about current product fits and style assortments available in-store and online.
- * Maintain regular communication with customers through the use of customer books.
- Operational Efficiency:
- * Contribute to maintaining a well-stocked store by supporting replenishment activities.
- * Assist with order fulfillment and visual displays, including floor sets, window changes, and signage placement.
- * Help maintain store cleanliness and organization.
- Collaboration and Development:
- * Promote a collaborative, solutions-driven work environment.
- * Actively seek opportunities for professional growth and development, soliciting feedback from colleagues and management.
To excel in this role, you should possess:
- Essential Qualifications:
- * High School diploma or equivalent
- * Previous retail or sales experience
- * Age 18 or older
- * Excellent verbal and written communication skills
- * Strong interpersonal skills
- * Ability to learn new technologies quickly
- * Organizational skills and adaptability in a fast-paced environment
PAY RANGE: $16.30 - $20.50
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