Customer Service Representative

6 days ago


Lynnwood, Washington, United States Avenue5 Residential Full time
Job Description

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team as a Utility Services Coordinator. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients while ensuring seamless operations in the utility services department.

Responsibilities:
  • Administer the onboarding process for new utility accounts, including setup and configuration of billing systems.
  • Promote the efficiency and convenience of our utility services program to current and potential clients.
  • Coordinate closure of utility supplier services when properties are sold or no longer managed.
  • Facilitate training for property associates on utility services programs.
  • Serve as a liaison between internal teams and external suppliers to resolve issues and ensure timely payments.

In addition to these responsibilities, you will also manage Wi-Fi, waste, telecom, and emergency phone services, as well as track and report metrics for participating suppliers.

Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • One to two years of experience in property management, purchasing, procurement, or sourcing preferred.
  • Proficiency in Yardi Voyager or similar systems and Salesforce or equivalent software.
  • Strong knowledge of supply chain management concepts and excellent written and verbal communication skills.
  • Able to work independently and prioritize tasks effectively in a fast-paced environment.
Benefits

As a valued member of our team, you will enjoy a competitive salary, ranging from $45,000 to $60,000 per year, depending on your level of experience and qualifications. You will also have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This role requires normal business hours, with occasional overtime as needed. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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