Customer Support Specialist

1 week ago


East Stroudsburg, Pennsylvania, United States firstPRO, Inc Full time
Job Title: Customer Support Analyst

Location: East Stroudsburg, PA

Employment Type: Contract (6 months +)

Job Overview:

Our client, a leading healthcare organization in the region, is seeking a dedicated Customer Support Analyst to join their PC Support Team. This on-site role requires providing technical support to end users, handling deployments, troubleshooting, and diagnosing both hardware and software issues.

Key Responsibilities:
  • Provide on-site technical support, deploying, assessing, installing, upgrading, and moving hardware.
  • Troubleshoot, diagnose, and resolve break/fix issues on both hardware and software.
  • Support end users with technical problems, offering consultative assistance.
  • Configure, deliver, install, and validate equipment based on requests.
  • Maintain inventory records for hardware and peripherals.
  • Ensure adherence to company technology standards and policies.
Requirements:
  • 2 years of desktop support experience.
  • Proficiency with Windows 10/11, hardware, Microsoft Office/O365, and peripherals.
  • Strong customer service skills and the ability to communicate clearly with end users.
  • Experience in break/fix scenarios and deploying/assessing hardware.
  • Driver's license and ability to visit multiple locations.
Preferred Qualifications:
  • Experience in clinical, healthcare, or hospital settings.
  • CompTIA A+ certification.
Additional Information:
  • Standard 40-hour work week, on-site 5 days per week.
  • Interviews are conducted via Teams.
  • Background check and drug test required at the time of hire.

Interested candidates should submit their resumes along with availability for a phone interview.



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