Customer Support Specialist
1 week ago
Location: East Stroudsburg, PA
Employment Type: Contract (6 months +)
Job Overview:Our client, a leading healthcare organization in the region, is seeking a dedicated Customer Support Analyst to join their PC Support Team. This on-site role requires providing technical support to end users, handling deployments, troubleshooting, and diagnosing both hardware and software issues.
Key Responsibilities:- Provide on-site technical support, deploying, assessing, installing, upgrading, and moving hardware.
- Troubleshoot, diagnose, and resolve break/fix issues on both hardware and software.
- Support end users with technical problems, offering consultative assistance.
- Configure, deliver, install, and validate equipment based on requests.
- Maintain inventory records for hardware and peripherals.
- Ensure adherence to company technology standards and policies.
- 2 years of desktop support experience.
- Proficiency with Windows 10/11, hardware, Microsoft Office/O365, and peripherals.
- Strong customer service skills and the ability to communicate clearly with end users.
- Experience in break/fix scenarios and deploying/assessing hardware.
- Driver's license and ability to visit multiple locations.
- Experience in clinical, healthcare, or hospital settings.
- CompTIA A+ certification.
- Standard 40-hour work week, on-site 5 days per week.
- Interviews are conducted via Teams.
- Background check and drug test required at the time of hire.
Interested candidates should submit their resumes along with availability for a phone interview.
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