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Service Coordinator

4 weeks ago

Knoxville, Tennessee, United States Carrier Full time

**About Carrier**

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce is dedicated to delivering exceptional services that make a difference in people's lives and the planet.

**Service Coordinator Role**

We are seeking an experienced Service Coordinator to join our team. The ideal candidate will have the ability to leverage technology to enhance communication and operational efficiency of our service branch.

**Key Responsibilities:**

* Schedule and dispatch technicians for daily work orders, ensuring scope of work and time requirements are well communicated

* Manage prioritization of repairs and optimize technician routes to align with job requirements

* Partner with Service Manager and Service Operations Lead to prepare daily/weekly technician schedules

* Proactively distribute work orders for jobs daily

* Adhere to scheduling guidelines and work order priority to manage schedule

* Coordinate parts deliveries for current and future jobs

* Assist with the management and recording of non-productive technician time

**Requirements:**

* High School Diploma or GED

* 1+ years of experience in Microsoft office products

* 2+ years of experience in an office role as coordinator, administrator, and/or dispatcher

**Preferred Qualifications:**

* Associates Degree

* Experience in the HVAC Service Industry

* Experience with SAP and SalesForce

* Team player with the ability to multitask and prioritize daily tasks

* Excellent phone/communication skills