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Operations Director

1 month ago

Chandler, Arizona, United States The SPEAK Center for Language and Learning Full time

Operations Manager Job Description

The SPEAK Center for Language and Learning is seeking an experienced Operations Manager to lead our School Support Services team. As a key member of our management team, you will be responsible for guiding School Based Speech Therapists in supporting our mission, managing the therapy team to ensure consistent quality, and interfacing with school districts, team members, and affiliate companies.

Key Responsibilities:

  • Recruit, hire, train, and develop school based SLPs and SLPAs
  • Implement Onboarding Plan for new School Based therapists and support ongoing training and professional development
  • Use Strategic Plan to establish and implement annual goals for school based therapy services department
  • Support, coach and manage school based therapists to successfully deliver all tools, resources and initiatives to schools and achieve performance measures
  • Establish and oversee budget within guidelines provided by CEO and CFO
  • Partner with Education and Brand Management teams to provide scalable support for Market Level Business Co-Ops
  • Approve all travel and business expenditures for the school based therapy team
  • Maintain The SPEAK Center Brand Standards to promote Parent Advocacy, Loyalty and Satisfaction
  • Approve time logs and send invoices to schools for school based therapy team
  • Analyze therapist performance, including submission of time sheets, completion of notes and medicaid billing
  • Evaluate Therapist Billing on a daily basis
  • Assist with training and support
  • Comply with Federal, State, and Local Licensing and Regulatory Standards
  • Ensure continuous improvement of the quality and implementation of Primrose programming and Balanced Learning Curriculum

Requirements:

  • Four-year college degree and comparable field experience preferred
  • Ability to manage, direct, and motivate speech therapy professionals working in the educational setting
  • Experience and knowledge in special education, specifically in Arizona
  • Outstanding interpersonal and communication skills
  • Strong leadership, organization, and management skills
  • Proficient computer skills and familiarity with Microsoft office software
  • Analytical and solution-focused with the ability to prioritize and work independently