Epicor System Administrator

3 hours ago


Dallas, Texas, United States Saxon Global Full time
Job Summary:

The Epicor System Administrator is responsible for the installation, configuration, operation, performance, and maintenance of the Epicor ERP system hardware and software and related infrastructure.

This individual will assist project teams with delivering solutions and transitioning into ongoing production support. Participation on projects is focused on change and release management activities within the project and application life cycle.

This role will assist with tier 1 support for the Epicor ERP system and be the primary escalation point for tier 2 level support.

These activities will include Incident Management, Problem Management, Knowledge Articles, and creating standard operating procedures (SOP).

Key Responsibilities:
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, servers, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Problem Management including root cause analysis of system problems.
  • Develop and maintain installation, operational, and configuration procedures.
  • Perform ongoing performance tuning, and resource optimization as required.
  • Provide support with developing, testing and rolling-out Epicor ERP solutions, bug fixes and enhancements. Assist with smooth transition of projects from development to production by performing operations activities within the project life-cycle.
  • Tier 2 level support for Epicor ERP system including troubleshooting and solving incidents reported by users, escalating issues to vendors, maintaining user accounts, responding to system outages, starting and stopping servers, installing patches and releases, and monitoring system health.
  • Collaborate with Business Analysts, Quality Assurance, Computer System Validation, and other IT and external partners to facilitate execution of ERP solution strategies.
  • Track, prepare and report on Epicor performance; make recommendations to improve performance.
  • Maintain compliance to the CSI Quality Policy/System (e.g. Master Control), and all other documented quality processes and procedures, when performing assigned tasks.
  • Responsibilities sometimes require working evenings and weekends.
  • Other duties and special projects as assigned


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