Teller Supervisor

At OneAZ Credit Union, we're seeking a highly skilled Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for overseeing the daily operations of our teller line, ensuring excellent member service, and adhering to credit union policies and procedures.

• Supervise a team of tellers, providing direction and support to ensure efficient functioning of the teller line.
• Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.
• Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.
• Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.
• Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.
• Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.
• Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.
• Implement and enforce standardized procedures to improve teller line efficiency and service quality.
• Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.
• Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.
• Act as a working teller during peak hours to support member service and maintain efficient branch operations.
• Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.
• Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.
• Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.
• Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.
• Support the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments.
• Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

• High School Diploma Required
• 3 to 5 years of similar or related experience. Previous Teller Supervisor experience in a similar asset size branch.
• Excellent verbal/written communication, organizational, interpersonal, and time management skills.
• Strong leadership, critical-thinking, and problem-solving skills.

We offer a unique culture with a rich benefits package, including low-cost medical, dental, and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program. We're proud to be an equal opportunity employer and value diversity. Take a look at our career page for detailed benefit information.

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.