Convention Services Manager
4 weeks ago
Job Summary:
As a Convention Services Manager at Wynn Las Vegas, you will be responsible for providing exceptional service to our clients and ensuring the smooth execution of events. Your primary focus will be on managing groups of 500+ attendees, acting as the primary group contact and event facilitator, and reviewing hotel facilities and services with clients.
Key Responsibilities:
* Act as the primary group contact and event facilitator for the program planner
* Review hotel facilities and services with clients
* Manage the group billing process, including initial setup, collection of advance deposits, and review of posted charges
* Work in tandem with the Hotel Credit Department to collect credit applications and estimate group charges
* Monitor group progress on room pick up and manage the group room block
* Manage the group cutoff for reservations and communicate deadlines to program contacts
* Organize initial room reservations and communicate ongoing group changes
* Plan and coordinate group pre-planning visits
* Create and distribute Meeting Event Orders to communicate group requirements
* Order technical requirements for the meeting space
* Coordinate with various hotel partners for group needs
* Facilitate with vendors proper safety and security protocol for onsite operations
* Work in conjunction with Meeting Concierge to facilitate on-site group requests and changes
Qualifications:
* Problem-solving skills and good communication skills
* Ability to multi-task and adhere to strict timelines
* Experience with Delphi, Opera, and Passkey preferred
* Degree in Hotel Management, Marketing, or Business Administration preferred
* 2-4 years of experience as a Convention Services Manager at a major hotel convention
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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