Account Manager

3 weeks ago

Las Vegas, Nevada, United States Yes& Companies LLC Full time

About Our Company:

Soleil Management, a leader in vacation ownership property management, offers hospitality professionals career growth. We are seeking qualified and motivated candidates for the position of Account Manager.

Come be part of our family and put your hospitality skills to work in an environment that welcomes your input, rewards your ambition, and inspires our guests to return again and again.

Job Summary:

Assist Owner Services staff with any questions and, when necessary, answer incoming phone calls from reservation phone line in a prompt manner; while implementing customer service on any level that is needed.

Maintain department tasks toward a specific area (Contracts, Inventory, Owner Correspondence, RVS, etc.). Ensure directives from management are followed.

Essential Functions:

  • Proactively review occupancy and take action to maximize occupancy during normal and distressed periods.
  • Manage inventory in various blocks within the Nevada properties; moving and replenishing the allotment as needed to ensure maximum occupancy
  • Work with Online Sales & Revenue team to ensure that any retail blocks are effectively moving.
  • Forecasting occupancy at various periods, reporting on occupancy expectations, taking action where applicable to maximize usage.
  • Establish and maintain relationships with affiliates with whom we have inventory agreements (i.e. Interval International, RCI, HSI, etc.), monitoring utilization and taking action, should the space agreement go unfulfilled.
  • Verifying arrivals across all blocks to identify and eliminate over-bookings, duplicates, and confirming that the space reserved is active.
  • Work with ASNY Marketing and Sales to ensure any blocks are effectively maintained.
  • Report on performance; occupancy, revenue, conventions, etc., bringing attention to any concerns or areas of interest.
  • Brainstorm and provide ideas on how owner usage can be increased; using creativity to come up with promos and exciting new ways to entice and encourage owner return.
  • Propose and implement creative ways to advance and streamline tasks, processes and controls within Nevada Inventory.
  • Maintain open and effective communication with resorts within the Nevada region as it relates to occupancy and inventory.
  • Meet all deadlines, as set by Management.
  • Active participation in our weekly and bi-weekly meetings by contributing new ideas and opinions in an effort to advance and improve department and company processes.
  • Maintain and enforce a professional environment on the call center floor.
  • Uphold and model the characteristics and guidelines of our department's Community Essentials.
  • Maintain a flexible schedule.
  • Must have general knowledge of the resorts and company.
  • Answer phones and assist with escalations where Owner Services agent level needs assistance.
  • Assist staff with any questions and/or concerns.
  • Make reservations and resolve any client reservation/customer service issues that may arise.
  • Assist in training new employees.
  • Perform all other job requests as assigned by management.

Requirements:

  • Proficient in Microsoft Office applications (Excel, Word, Access)
  • Ability to multi-task and lead a team.
  • Must exhibit sound judgment in service recovery methods
  • Excellent communication skills
  • Minimum one-year Owner Services experience preferred
  • Minimum one-year customer service experience.

Computer Access:

  • Cornerstone
  • CS Reports

Work Posture Requirements:

  • Sitting: Constantly
  • Standing: Occasionally
  • Walking: Occasionally
  • Driving: Occasionally
  • Bending (from waist): Occasionally
  • Crouching (squat): Rarely
  • Kneeling: Rarely
  • Crawling: N/A
  • Climbing (stairs): Rarely
  • Climbing (ladder): N/A
  • Twisting: Rarely
  • Reaching: Rarely
  • Wrist Motion: Constantly

Carrying Requirements:

  • Items Carried: N/A
  • Distance: N/A
  • Times Per Day: N/A
  • Maximum Weight: N/A

Moving/Lifting Requirements:

  • Items Moved/Lifted: Boxes
  • Times Per Day: Occasionally
  • Maximum Weight: 25 LBS

Moving/Lifting Levels/Heights:

  • Floor: Occasionally
  • Knee: N/A
  • Waist: N/A
  • Chest: N/A
  • Overhead: N/A

Push/Pull Requirements:

  • Item Name: N/A
  • Furniture Frequency: N/A
  • Item Name: N/A
  • Shampooer Frequency: N/A
  • Item Name: N/A
  • Vacuum Frequency: N/A
  • Item Name: N/A
  • Utility Cart Frequency: N/A

Environmental Conditions:

  • Inside/Outside: No
  • Hot/Cold Temperatures: No
  • Wet: No
  • Noise: No
  • Power Equipment: No
  • Traffic Hazards: No
  • Chemical Hazards: No
  • Heights: No
  • Dust: No
  • Close Quarters: No
  • Fumes/Odors: No

EEO/Drug Free Workplace:

Salary Description:

$19 per hour

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