Regional Service Manager

1 week ago

Atlanta, Georgia, United States Kenco Group Full time
About the Position

We are seeking a highly skilled Regional Service Manager to oversee and support Service Managers and technicians in meeting our goals and expectations. As a key member of our team, you will be responsible for developing and implementing operations procedures and guidelines to ensure exceptional customer service and solid profit margins.

Key Responsibilities
  • Develop and implement operations procedures and guidelines to ensure timely and professional service delivery.
  • Provide direction and guidance to Service Managers and technicians to achieve operational excellence.
  • Monitor training processes to ensure quality training of employees and enforce company policies and procedures.
  • Provide goals and objectives to Service Managers and technicians to meet current and future service needs.
  • Ensure Service Managers and technicians meet service billing efficiency and utilization targets.
  • Analyze and address service and warranty issues in a timely manner.
  • Ensure the profitability of planned maintenance programs.
  • Interact with key customers to resolve issues and ensure all service needs are met.
Requirements
  • Bachelor's degree in Logistics, Business Administration, or related field, or equivalent years of experience.
  • 4+ years of progressive experience in field service or operations, preferably with material handling or similar equipment.
  • Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.
  • Experience leading and managing teams, with a flexible and adaptable work style.
  • Sophisticated interpersonal and people management skills, including strong written and verbal communication skills.
  • Analytically-minded, with the ability to solve problems independently and in teams.
  • Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred.
Competencies
  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business and organization.
  • Communicate for Impact: Devoting time and resources to communicate the strategic vision, direction, priorities, and progress of the team.
  • Leading People: Ability to develop and implement strategies to maximize employee performance and foster employee engagement.
  • Managing Transitions/Change Management: Effectively plans, manages, and communicates changes in processes with stakeholders.
  • Relationship Management: Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
  • Strategic Agility: Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements

This position requires approximately 50% - 75% travel.

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