Regional Service Manager

1 week ago

Atlanta, Georgia, United States CMG Services LLC Full time
Job Description

At CMG Services LLC, we are seeking a highly skilled Regional Service Manager to lead our commercial and multifamily service repair and replacement projects. This role requires a strong leader who can ensure safety, production, quality, and customer service standards are maintained.

Key Responsibilities:
  • Customer Relationship Management: Utilize CenterPoint Connect to manage service tickets, scheduling, invoicing, and budgeting.
  • Service Technician Hiring & Training: Participate in the hiring and training of Service Technicians I and II, both in-field and for CRM use.
  • New Construction Project Management: Assist with all aspects of new construction project management, including job site meetings, material procurement, logistic planning, and daily reporting.
  • Management of Sold Scopes of Work: Review detailed scopes of work, quotes, material and equipment needs, safety setups, site-specific requirements, and job logistics.
  • T&M Leak Call Management: Manage leak call notifications, review job requirements, assign crews, and communicate ETAs to customers.
  • Weekly Crew Scheduling & Communication: Ensure all service tickets are scheduled within 24 hours, oversee weekly crew schedules, and maintain constant communication with crew leads and customers.
  • Service Documentation & Quality Control: Verify that all necessary job documentation is completed and turned in by crews, and ensure site inspections meet safety and quality standards.
  • Service Crew Management: Oversee multiple service crews, including vehicle management, equipment, and safety inspections.
Requirements:
  • Education: Bachelor's degree in construction management, business administration, or a related field preferred.
  • Experience: Minimum of 5 years in service management, construction, or a related field.
  • Technical Skills: Proficiency in CRM software, specifically CenterPoint Connect, is preferred.
  • Leadership: Minimum of 3 years in leadership, with strong leadership skills to manage crews and ensure operational efficiency.
  • Communication: Excellent verbal and written communication skills are essential.
  • Traveling: Ability to travel as required.
What We Offer:
  • 100% Company-paid Employee Medical.
  • 100% Company-paid Life Insurance.
  • Paid Time Off and Paid Holidays.
  • 401K with Employer match.
  • Medical Plan options available (two medical plans, dependent/family coverage).
  • Health Savings Account.
  • Flexible Savings Account.
  • Optional Voluntary Benefits including Dental, Vision, Supplemental Life Insurance, Disability, and Accident coverage.
  • Positive and collaborative work environment.
  • Management dedicated to providing employees with the tools to succeed.
  • Company Vehicle and fuel card.
  • Competitive base salary with uncapped performance bonuses.
  • Growth Opportunity for the right candidates.

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