Front Desk Operations Specialist

3 weeks ago


Elkhorn, Nebraska, United States Aloft Omaha West Full time
Job Description:
We are seeking a highly skilled Front Desk Agent to join our team at Fairfield Inn Lincoln Airport. As a Front Desk Agent, you will be responsible for managing reservations, checking guests in and out, and providing exceptional customer service.

About Us:
Fairfield Inn Lincoln Airport is a leading hospitality provider committed to delivering exceptional experiences to our guests. We take pride in creating a welcoming and comfortable environment for all our visitors.

Responsibilities:
  • Manage reservations and check guests in and out using our computerized system.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.

Requirements:
  • Previous experience as a front desk agent or in a customer service role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.

What We Offer:
  • A competitive salary of approximately $45,000 per year.
  • Employee discounts on hotel rooms and amenities.
  • Opportunities for advancement within the company.
  • Professional development opportunities.
  • A positive and supportive work environment.


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