Customer Service Representative

3 weeks ago


Elkhorn, Nebraska, United States Aloft Omaha West Full time
Job Summary:
We are seeking a skilled and professional Front Desk Agent to join our team at Fairfield Inn Lincoln Airport. This role is responsible for managing reservations, checking guests in and out, and providing exceptional customer service.

About the Role:
  • The ideal candidate will have experience in a front desk or customer service environment and possess excellent communication skills.
  • They will be able to multitask and work efficiently in a fast-paced environment while maintaining a high level of professionalism.

Responsibilities:
  • Manage reservations and check guests in and out using our computerized system.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.

Qualifications:
  • Previous experience as a front desk agent or in a customer service role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.

Benefits:
  • A competitive salary of approximately $45,000 per year.
  • Employee discounts on hotel rooms and amenities.
  • Opportunities for advancement within the company.
  • Professional development opportunities.
  • A positive and supportive work environment.


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