Client Advisor

2 weeks ago


Phoenix, Arizona, United States Rebag Full time
Job Title: Client Advisor

At Rebag, we're redefining the luxury resale experience and seeking a skilled Client Advisor to join our team. As a key member of our sales team, you will be responsible for building strong relationships with clients, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Maintain high levels of customer satisfaction through effective communication and a deep understanding of client needs.
  • Meet or exceed personal, category, and store sales goals and key performance indicators (KPIs).
  • Develop and maintain strong client relationships to support new client acquisition and retention.
  • Represent Rebag's brand values and provide an exceptional client experience, aiming to delight and exceed client expectations.
  • Communicate product and client feedback to the management team.
  • Support company initiatives related to product launches, client service, and sales.
  • Participate in regular training and meeting sessions to enhance product knowledge and stay up-to-date on new arrivals.
  • Stay knowledgeable about trends and designers/brands.
  • Ensure store visual merchandising standards are met and maintained.
  • Process and handle online purchase orders efficiently.
  • Adhere to company policies and procedures at all times.
  • Maintain all practices, policies, and systems as specified by the Rebag Bar philosophy.
  • Perform store maintenance functions as needed or assigned.
Requirements:
  • Team-oriented and able to work cross-functionally with other groups.
  • Strong organization, prioritization, and time management skills, with a high attention to detail.
  • Ability to work across multiple systems.
  • Enthusiasm and passion for the changes in the resale industry.
  • Relatable and conversational, with no fear of engaging with new faces.
  • Passion for Fashion and Sustainability.
  • Tech-savvy.
  • Self-starter who enjoys taking on new challenges.
  • Ambitious and willing to achieve goals set forth, with a desire to be best-in-class in all aspects.
  • Able to present a case study on the industry and what makes Rebag a leader.
  • Lead by example at all times.
  • Comfortable standing for long periods of time.
  • Ability to work weekends and evenings.
  • Ability to lift up to 40 lbs based on the needs of the role.
  • Legal right to work in the United States.


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