Client Advisor
2 weeks ago
At Rebag, we're redefining the luxury resale experience and seeking a skilled Client Advisor to join our team. As a key member of our sales team, you will be responsible for building strong relationships with clients, providing exceptional customer service, and driving sales growth.
Key Responsibilities:- Maintain high levels of customer satisfaction through effective communication and a deep understanding of client needs.
- Meet or exceed personal, category, and store sales goals and key performance indicators (KPIs).
- Develop and maintain strong client relationships to support new client acquisition and retention.
- Represent Rebag's brand values and provide an exceptional client experience, aiming to delight and exceed client expectations.
- Communicate product and client feedback to the management team.
- Support company initiatives related to product launches, client service, and sales.
- Participate in regular training and meeting sessions to enhance product knowledge and stay up-to-date on new arrivals.
- Stay knowledgeable about trends and designers/brands.
- Ensure store visual merchandising standards are met and maintained.
- Process and handle online purchase orders efficiently.
- Adhere to company policies and procedures at all times.
- Maintain all practices, policies, and systems as specified by the Rebag Bar philosophy.
- Perform store maintenance functions as needed or assigned.
- Team-oriented and able to work cross-functionally with other groups.
- Strong organization, prioritization, and time management skills, with a high attention to detail.
- Ability to work across multiple systems.
- Enthusiasm and passion for the changes in the resale industry.
- Relatable and conversational, with no fear of engaging with new faces.
- Passion for Fashion and Sustainability.
- Tech-savvy.
- Self-starter who enjoys taking on new challenges.
- Ambitious and willing to achieve goals set forth, with a desire to be best-in-class in all aspects.
- Able to present a case study on the industry and what makes Rebag a leader.
- Lead by example at all times.
- Comfortable standing for long periods of time.
- Ability to work weekends and evenings.
- Ability to lift up to 40 lbs based on the needs of the role.
- Legal right to work in the United States.
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