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Customer Success Manager for Small Business
2 months ago
A company is looking for a Customer Success Manager to drive growth and retention in their Small Business division. Key Responsibilities:
* Learn the platform and client needs to provide value and retain clients
* Act as a trusted advisor, offering best practices and recommendations to clients
* Collaborate with various internal teams to ensure the best customer experience
Required Qualifications:
* Experience in Customer Success, Sales, Marketing, or related fields
* Ability to work independently in a fast-paced environment
* Customer-centric mindset focused on helping clients achieve their goals
* Strong sense of accountability and ownership in customer interactions
* Transferable skills are welcomed