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Customer Service Representative

2 months ago

New Market, Alabama, United States NovaTech Industries Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Advisor at NovaTech Industries. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Support: Provide comprehensive and competent support to assigned customers, ensuring their needs are met and exceeded.
  • Relationship Building: Develop and maintain strong relationships with existing customers, identifying opportunities to expand their business with NovaTech Industries.
  • Team Collaboration: Work closely with cross-functional teams to achieve business objectives and drive customer satisfaction.
Requirements
  • Education: Banking education with additional qualifications, such as a banking specialist degree or equivalent.
  • Experience: Proven experience in customer service, with a strong track record of delivering excellent customer experiences.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: Attractive salary with all the benefits of the TVöD, including an additional functional allowance.
  • Professional Development: Opportunities for training and development in new consulting techniques and expanding your consulting skills.
  • Flexible Working Arrangements: Flexible working hours (flextime) and the opportunity to work mobile for 2 days.