Key Holder

2 weeks ago

Bethesda Maryland, United States Terrain Full time
About the Role

We are seeking a highly motivated and customer-focused Key Holder to join our Décor team at Terrain. As a Key Holder, you will play a key role in creating a welcoming and inspiring environment for our customers.

Key Responsibilities
  • Customer Experience
    • Collaborate with the leadership team to cultivate a customer-centric environment that embodies Terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer.
    • Share décor product knowledge, new arrivals, and current decorating trends to inform and inspire customers.
    • Utilize technology to deliver a seamless, omnichannel shopping experience through the execution of all omnichannel services.
  • Leadership + Team Management
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Exercise decision-making skills to support problem-solving and enhance each customer's experience.
    • Support new hire onboarding and continued education of the team through cross-training of multiple departments.
  • Visual + Business Operations
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively execute shipment and omnichannel fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication + Relationships
    • Contribute to an inclusive and people-first philosophy; engage with employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
Requirements
  • Terrain brand fan
  • 1+ years leadership experience
  • Knowledge of home décor trends and gardening
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

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