Operations Technician

5 days ago

Germantown, Wisconsin, United States TeamLogic IT Full time
About the Role

We are seeking a highly skilled Operations Technician to join our team at TeamLogic IT. As an Operations Technician, you will play a critical role in providing advanced technical support and operations assistance to our clients.

Responsibilities
  • Level 2 Support: Address escalated technical issues, maintaining high customer satisfaction and adherence to service agreements.
  • Service Requests: Fulfill complex service requests with a deep understanding of IT systems and the ability to offer customized solutions.
  • System Builds: Assemble and configure systems including workstations, network gear, cameras, basic servers, and printers to meet company standards.
  • Shipping & Receiving: Manage dispatch and receipt of hardware components, accurately tracking inventory movement.
  • Inventory Management: Maintain detailed IT inventory records, conduct audits, and ensure equipment availability.
  • Service Calls: Perform on-site and remote service calls, resolving technical issues efficiently.
  • End User Onboarding/Offboarding: Manage the technical aspects of onboarding and offboarding, facilitating smooth transitions for employees.
  • Product Ownership: Own and manage products, overseeing their entire lifecycle from documentation to troubleshooting.
  • Project Participation: Contribute to both custom and templated projects, ensuring successful task completion.
  • On-Call Rotation: Participate in an on-call rotation for after-hours support, ensuring system reliability.
Qualifications
  • Education: Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: Minimum of 2 years in a technical support role.
  • Skills: Strong knowledge of computer hardware, software, and networking. Excellent problem-solving, organizational, and time management skills. Superior verbal and written communication abilities.
  • Physical Demands: Ability to lift and move heavy equipment as needed. Valid driver's license and willingness to travel for on-site service calls.
Additional Preferred Qualifications
  • Certifications: Certifications like CompTIA Network+, Cisco CCNA, or similar.
  • Experience: Experience with network monitoring tools (e.g., PRTG, Nagios, SolarWinds). Knowledge of VLAN configuration and troubleshooting. Familiarity with firewalls, VPNs, and security appliances (e.g., Unifi, SonicWall, Meraki).
  • Skills: Understanding of switching and routing protocols (e.g., OSPF, BGP, STP). Experience with Wi-Fi network setup and management. Familiarity with network automation tools (e.g., Ansible, Python). Experience with cloud networking (e.g., Azure, AWS). Understanding of Quality of Service (QoS) for managing traffic priority.
About TeamLogic IT

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We offer flexible work from home options and are committed to providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.

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