Restaurant Operations Manager

4 weeks ago


New Berlin, Wisconsin, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Leader is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes.

Key Responsibilities
  • Drive excellence in customer service and maintain company standards in product and facility specifications.
  • Review food handling procedures and assess operational processes.
  • Provide ongoing coaching and feedback to crew employees.
  • Assume full responsibility for the opening and closing of the restaurant when management is unavailable.
Accountabilities
  • Customer Satisfaction/Product Quality: Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
  • Financial: Share with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.
  • Operations: Conduct daily inventory, complete shift-to-shift food safety audit, and set up daily control sheets. Review facility and equipment readiness, monitor inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
  • Human Resources: Provide ongoing coaching and feedback for crew employees and provide 'hands-on' training for crew in Learning Zone.


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