Total Loss Specialist

4 days ago


Mesa, Arizona, United States DriveTime Full time
Total Loss Specialist Job Description

This is a challenging and rewarding role that involves all aspects of the total loss process. As a Total Loss Specialist, you will be responsible for communicating with various insurance carriers on the statuses of claims, navigating third-party total loss portals, gathering and reviewing documents, and ensuring the timely completion of the total loss process.

Key Responsibilities:

  • Communicate with insurance carriers on claim statuses via phone, portal, and email
  • Navigate third-party total loss portals to enter claims, upload documents, and check for updates
  • Gather and review documents to cancel ancillary products and file GAP claims in a timely manner
  • Conduct phone and email conversations with ancillary product servicers to facilitate proper processing
  • Partner with internal titles team and Carvana's title team to provide title processing timelines to insurance carriers
  • Assist other departments with inquiries related to the total loss process
  • Document and route accounts to total loss queues as accounts are moved through the process
  • Complete tasks on assigned accounts in a timely manner to prevent account aging
  • Ensure all new total loss customers receive a total loss confirmation email
  • Utilize approved databases, tools, and websites to assist in the total loss process


Requirements:

  • High School Diploma
  • Experience with Microsoft Office, including Excel, Outlook, and Word
  • 2+ years of experience in collections, customer service, sales, or retail industry
  • Knowledge of insurance or claims is a plus


What We Offer:

  • Competitive pay and benefits package
  • Opportunities for growth and professional development
  • Tuition reimbursement and wellness program
  • Gratitude is Green program with competitive pay and rewards
  • Game room and in-house gym
  • Enjoy social events and company outings
  • 15 days of PTO and 8 paid holidays


About DriveTime:

DriveTime is a Great Place to Work Certified company with a commitment to providing a fun and high-energy work environment. We are an Equal Opportunity Employer and a drug-free, tobacco-free workplace.
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