Bilingual Customer Service Representative

4 days ago

GondrecourtleChâteau, Grand Est, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, respond to customer inquiries, and resolve any customer concerns in a timely and professional manner.
  • Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services, build productive trust relationships with wholesale and retail customers, and process sales transactions accurately and consistently with policies and procedures.
  • Inventory Management: Maintain precise work order files and formulas, pull appropriate products from the sales floor or warehouse, and stock shelves and set up displays.
  • Operations: Load/unload delivery trucks, assist in making deliveries as needed, and maintain in-stock and presentable condition assigned areas.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
  • Compliance: Comply with inventory control procedures and suggest ways to improve sales.
Requirements
  • Minimum Requirements: Must be at least eighteen (18) years of age, legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, and able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Preferred Qualifications: Have a valid, unrestricted Driver's License, have at least a High School diploma or GED, have at least one (1) year experience working in a delivery, retail, or customer service position, and have previous work experience selling paint and paint-related products.
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth, development, and recognition. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: We offer opportunities for professional growth and development, including training programs, mentorship, and career advancement opportunities.
  • Diversity and Inclusion: We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

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