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Service Manager

4 weeks ago

Monroe, Louisiana, United States Bruckner's Truck Sales Full time
About Us

Bruckner Truck Sales is a leading family-owned semi-truck dealership with over 40 locations across 9 states, employing over 1,500 team members. We pride ourselves on being an essential business, delivering solutions to transportation providers and contributing to our local communities.

Our Core Values
  • We act with Honesty and Integrity.
  • We value our people and communities.
  • We are customer-focused.
  • We do what it takes.
What We Offer
  • Competitive Compensation Plans
  • Paid Time Off and Holidays
  • Excellent health, dental, and vision plans
  • Investments in Training & Development
  • Generous 401(k) and Profit-Sharing Plan
  • Tuition Assistance Program
  • Employee Stock Ownership
  • Technician Student Loan Reimbursement Program
  • Disability and Life Insurance
  • Internal Promotion Opportunities
  • Flexible Spending Account
  • Health Club Reimbursement
  • Family and Team-Oriented Environment
  • Employee Referral Bonus
  • Engaging and Challenging Assignments
  • Drug-Free Workplace
Job Summary

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. They advise and make recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.

Essential Position Functions and Principal Accountabilities
  • Develop and follow annual service budget based on labor hours attainable and measurable.
  • Develop and implement annually a Service marketing and promotion plan to generate labor sales.
  • Maintain all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
  • Audit work orders for completeness and accuracy prior to customer billing.
  • Develop, maintain, and adhere to a priority system for scheduling all Service work, both customer and internal.
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge.
  • Ensure that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
  • Meet with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations.
  • Periodically visit primary customers to monitor customer relations and evaluate their service needs, problems, and satisfaction with distributorship performance.
  • Evaluate on a monthly and random basis the performance of the Service Department and employees through general observations and use of time management labor reports.
  • Coordinate Dealership technical programs and service-related training sessions.
  • Ensure that necessary shop tools and service equipment are available and maintained in good order.
  • Make recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
  • Perform other duties or functions as directed by Management in line with the objectives of the Company.
  • Must help to insure safe working conditions for all employees.
Position Requirements

High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer-generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.

Special Skills: Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).

Physical Demands: Involves essential ability to climb around, on, and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions: The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.