Community Operations Manager
2 weeks ago
Position Overview
This role is pivotal in managing the daily operations of our residential communities. As a Community Operations Manager, you will ensure the delivery of outstanding service, resident satisfaction, and operational effectiveness across our properties.
Key Responsibilities
- Maintain high occupancy levels through effective resident retention strategies and customized leasing and marketing initiatives.
- Supervise maintenance and leasing teams, delegating tasks, providing training, and ensuring timely task completion.
- Review and approve lease applications, ensuring adherence to company policies and standards.
- Stay updated on market trends and competition to enhance property performance.
- Drive revenue growth while managing controllable expenses, including collections and delinquency control.
- Deliver exceptional customer service to residents, addressing any issues or concerns promptly.
- Oversee maintenance operations to ensure timely service request completion and quality standards adherence.
- Cultivate positive relationships with vendors and negotiate contracts effectively.
- Coordinate resident engagement activities and communications, including newsletters and community events.
- Prepare and present financial and marketing reports to stakeholders in a timely manner.
- Manage property budgets while adhering to financial guidelines and purchasing protocols.
- Conduct regular property inspections to maintain aesthetic appeal and address maintenance needs.
- Collaborate with leadership and Human Resources on recruitment, performance management, and employee relations.
- Assist other properties as needed to support overall operational objectives.
- Perform any additional duties as assigned by management based on business needs.
Qualifications
- Minimum of 2 years of experience in managing multifamily properties.
- Experience with Low Income Tax Credit (LIHTC) properties is preferred.
- Bilingual in English and Spanish is a plus.
- Proficient in Yardi Property Management Software and Microsoft Office.
- Familiarity with Fair Housing laws is essential.
- High school diploma or equivalent (GED) is required.
- Valid driver's license is necessary.
- A strong emphasis on integrity, compassion, teamwork, inclusion, growth, and customer service.
Compensation and Benefits
- Base salary range: $65,000 to $70,000 annually, plus a $2,500 sign-on bonus.
- Opportunities for performance-driven bonuses.
- Comprehensive medical, dental, and vision insurance.
- Health savings account and 401(k) with a 4% company match.
- 30% Employee Rental Discount.
- Mileage stipend for travel-related positions.
- Paid Time Off, including vacation, sick leave, and holidays.
- Opportunities for growth and development.
Physical Requirements
- Ability to perform work in a professional office environment and use standard office equipment.
- Regularly required to sit and move about various work environments to train and monitor compliance.
- Effective verbal communication with employees, co-workers, and customers in person and by phone.
- Travel to various worksites may be required, including overnight stays.
EEO Statement
11Residential is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status in recruitment, hiring, promotion, and other employment terms and conditions.
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