Operations Director

4 weeks ago

Baltimore, Maryland, United States Planned Companies Full time
Job Title: Operations Manager

A Concierge/Security/Janitorial Manager is responsible for delivering exceptional service to residents and their guests. This role involves leading a professional Concierge team to maintain the building lobby and uphold our Customer Service Standard.

Key Responsibilities:
  • Ensure Concierge Operations are effective and in line with Property Management and/or Board of Directors' expectations.
  • Maintain Client Satisfaction, resulting in contract retention.
  • Provide a Warm Welcome and Fond Farewell to each client and guest.
  • Recruit, train, motivate, supervise, and mentor team members - lead by example.
  • Ensure team members are trained to react intelligently and quickly to emergency situations.
  • Use Company Approved Team Scheduler to ensure payroll budget compliance.
  • Complete necessary Payroll Tasks by Company deadlines.
  • Offer a wide range of services to clients, including car service, dog walking, dry cleaning, grocery delivery, etc.
  • Smooth operation of contractor arrivals/departures and realtor/home buyer visits.
  • Cover shifts for team members to ensure proper staffing requirements.
  • Attend company meetings/trainings and ensure team members participate in company training sessions.
Requirements:
  • Experience in a supervisory or management level position.
  • Previous janitorial or hotel-like atmosphere experience.
  • Professional background in customer service and hospitality management.
  • Ability to coach and mentor team members.
  • Ability to multi-task and work in a team environment.
  • Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
  • Proven organizational skills with attention to detail.
  • Proven leadership ability to develop and motivate team members.
  • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
  • Diplomatically handle delicate and challenging client concerns.
  • Ability to lift 50 pounds.
  • Customer service experience: 5 years (Preferred).
  • Security experience: 3 years (Preferred).

Planned Companies is an equal opportunity employer. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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