Customer Service Representative

4 weeks ago


Kennett Square, Pennsylvania, United States Caliber Collision Centers Full time

Job Summary

Caliber Collision has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will have 1+ years of experience in a customer-facing environment and be able to pass all pre-employment screenings, including a background check.

Key Responsibilities

  • Monitor work volume and recommend load level requests when necessary
  • Coordinate with Rental Car/Tow companies to provide one-stop service to customers
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes

Benefits

  • Immediately eligible for medical, dental, and vision benefits
  • Industry comparable pay
  • Paid weekly and eligible for overtime
  • Paid vacation and holidays
  • Career growth opportunities

About Caliber

Caliber Collision has grown beyond 1700 centers nationwide and features a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of customers' lives, Caliber's 30,000 teammates are dedicated to getting customers back on the road safely and back to their lives every day.



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