Customer Support Specialist
22 hours ago
About the Job
We are seeking a highly motivated Service Coordinator/Administrator to join our team at MarineMax. In this role, you will be responsible for providing top-notch support to our customers and service teams, ensuring seamless communication and timely completion of work.
Key Responsibilities
- Customer Support: Greet customers, answer incoming calls, and return customer calls prior to close of business each day.
- Reporting and Analysis: Use reporting tools to identify and contact existing and prior MarineMax customers.
- Departmental Support: Assist with departmental expenses and P-Card submissions, process and track PO's.
- Communication and Organization: Demonstrate effective verbal and written communication skills, maintain service personnel certification logs, and perform outreach to customers assigned by the Service Manager.
- Service Delivery: Schedule appointments for service drop-offs and mobile service, make follow-up calls to customers, and assist the Service Team by taking incoming calls during peak periods.
- Documentation and Reporting: Utilize G2 DMS to identify prior service work performed, document all elements of F.O.R.M and notes around customer needs, and set and adhere to reminders for additional follow-ups.
Requirements
- $50,000 - $70,000 per year (dependent on experience)
- Bachelor's degree in a related field or equivalent experience
- Excellent communication and organizational skills
- Able to work in a fast-paced environment
- Familiarity with CRM software and reporting tools
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