Tech Support Specialist for Quantitative Investment Management
7 days ago
We are seeking a highly skilled Tech Support Specialist to join our team at Voloridge Investment Management. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users and ensuring the smooth operation of our systems.
Key Responsibilities:- Answer user inquiries via phone, email, or in-person regarding computer software or hardware operation to resolve problems in accordance with agreed-upon SLA's
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
- Manage hardware/software/license acquisition and renewal process for all company assets
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain computer images and use for deployment of new and system upgrades as necessary, including appropriate documentation
- 3+ years of experience with 1st line technical support and managing user requests
- 3+ years of experience troubleshooting computer problems
- Windows 10/11 Desktop Support
- Experience managing new user setup from procurement through onboarding and training
- The ability to work daily, onsite in our Jupiter office
- A high level of analytical thinking to solve problems
- A high level of communication to all levels of business
Voloridge Investment Management is an SEC registered investment advisor and a private investment company founded in 2009. Our mission is to deliver superior risk-adjusted returns for qualified investors using advanced proprietary modeling technology, conservative investment tactics, and sophisticated risk management.
Our market neutral equities strategy takes both long and short positions in the most actively traded equities and is designed to capture alpha while limiting exposure to directional markets risks. Our futures strategy takes both long and short positions in the most actively traded global futures and is also built to maximize alpha captured across all futures markets traded while capping exposure to any sector at a given time.
We offer a highly competitive base salary of $80,000, a profit-sharing bonus, comprehensive benefits, including health, dental, vision, life, disability insurance, and 401k. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
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