WordPress Support Specialist
2 days ago
Job Overview
Rocket.net is seeking a skilled WordPress Support Specialist to provide exceptional customer service and technical support for our customers. As a key member of our support team, you will be responsible for resolving customer issues, providing expert advice, and ensuring that our customers receive the highest level of support.
Responsibilities:
- Technical Support: Provide timely and effective technical support to customers via live chat, tickets, and Slack, resolving their issues efficiently and effectively.
- Issue Escalation: Identify and escalate complex issues to internal teams, ensuring that customer concerns are addressed promptly and professionally.
- Knowledge Sharing: Develop and maintain knowledge bases and technical articles to share best practices and solutions with the community, promoting a culture of continuous learning and improvement.
- Collaboration: Work closely with cross-functional teams to identify recurring issues, develop feature requests, and improve the overall customer experience.
Requirements:
- Experience: 2+ years of experience in WordPress development, technical support, or a related field.
- Skills: Excellent written and verbal communication skills, proficiency in Linux command line, WP-CLI, cPanel, NGINX, Apache, MySQL, Page Builders, Caching Plugins, Cloudflare, DNS, and PHP programming language.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Benefits:
- Remote Work: Enjoy the flexibility of working from anywhere in the world, with opportunities to travel and work in new cities.
- Paid Education: We invest in your career growth, providing paid education and training opportunities to help you stay up-to-date with the latest industry trends.
- Flexible Vacation: Take advantage of flexible vacation policies, allowing you to recharge and pursue your passions.
Compensation: $80,000 - $110,000 per annum, depending on experience, with additional benefits and perks. Join Rocket.net and become part of a dynamic team that values innovation, collaboration, and customer satisfaction.
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