Highly Skilled WordPress Support Specialist
24 hours ago
We're looking for a skilled WordPress Support Engineer to provide top-notch customer service and technical expertise to our customers. As a key member of our support team, you'll be the first point of contact for customers with issues on their websites.
Key Responsibilities- Provide exceptional customer support through Live Chat, Tickets, and Slack, ensuring a WOW experience for our customers.
- Take ownership of customer issues, seeing them through to quick and effective resolution.
- Escalate unresolved issues to internal teams following proper procedures.
- Help customers troubleshoot and fix common WordPress issues, going beyond scope when needed.
- Contribute to our knowledge base by writing technical articles and KBs.
- Identify recurring issues and convert them into feature requests for our development team.
- 2+ years of experience with WordPress.
- Excellent written and verbal communication skills (English).
- Previous experience with Live Chat and/or helpdesk tools.
- Familiarity with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
- Knowledge of linux command line (SSH) including WP-CLI.
- Extensive experience with troubleshooting WordPress.
- Experience with Page Builders and Caching Plugins.
- Experience with Cloudflare and advanced understanding of DNS.
Rocket.net is a customer-centric company that values passion for WordPress and customer satisfaction. We're committed to providing world-class support to our customers.
Benefits- Work from anywhere in the world, with flexibility to travel and work remotely.
- Paid education to help you gain new skills and advance your career.
The estimated salary for this role is $80,000 - $100,000 per year, depending on location and experience.
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