Highly Skilled WordPress Support Specialist

24 hours ago


Jupiter, Florida, United States Rocket Full time
About This Role

We're looking for a skilled WordPress Support Engineer to provide top-notch customer service and technical expertise to our customers. As a key member of our support team, you'll be the first point of contact for customers with issues on their websites.

Key Responsibilities
  • Provide exceptional customer support through Live Chat, Tickets, and Slack, ensuring a WOW experience for our customers.
  • Take ownership of customer issues, seeing them through to quick and effective resolution.
  • Escalate unresolved issues to internal teams following proper procedures.
  • Help customers troubleshoot and fix common WordPress issues, going beyond scope when needed.
  • Contribute to our knowledge base by writing technical articles and KBs.
  • Identify recurring issues and convert them into feature requests for our development team.
Requirements
  • 2+ years of experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • Previous experience with Live Chat and/or helpdesk tools.
  • Familiarity with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge of linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
About Us

Rocket.net is a customer-centric company that values passion for WordPress and customer satisfaction. We're committed to providing world-class support to our customers.

Benefits
  • Work from anywhere in the world, with flexibility to travel and work remotely.
  • Paid education to help you gain new skills and advance your career.

The estimated salary for this role is $80,000 - $100,000 per year, depending on location and experience.



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