Helpdesk Support Specialist

2 weeks ago


Boston, Massachusetts, United States TEKsystems Full time
Job Summary

We are seeking a skilled Helpdesk Technician to join our team at TEKsystems. As a Helpdesk Technician, you will provide technical support to our end-users through our telephone support line and the use of BeyondTrust (Bomgar) remote support tool.

Key Responsibilities
  • Provide technical support to end-users via phone and remote support tool
  • Diagnose and resolve technical issues with Microsoft Exchange 2016, SharePoint, Teams, and Active Directory
  • Reset passwords, diagnose login problems, and create Exchange on-premises and Office 365 mailboxes
  • Support Pulse Secure VPN accounts and create tickets in ServiceNow ticketing system
  • Perform remote troubleshooting and communicate technical problems with non-technical users
Requirements
  • 5+ years of IT experience
  • Covid vaccination
  • Background check
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.


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