Data Center Operations Technician

3 days ago

Dallas, Texas, United States Flexential Full time
Job Description:

The Data Center Operations Technician is a critical role responsible for providing 24/7 technical support to Flexential customers and resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities:
  • Provide timely resolution and/or escalation of facility and customer issues.
  • Maintain a professional attitude and conduct while performing data center duties.
  • Troubleshoot and document technical issues using Flexential's ticketing system.
  • Follow Flexential's Support and Data Center policies, processes, and procedures.
  • Provide local access and escort for vendors and carriers.
  • Perform remote hands work for internal and external customers.
  • Assist and/or complete physical and logical installations of Flexential services.
  • Maintain cleanliness of the data center and surrounding supporting areas.
  • Perform facilities rounds and escalate pertinent information.
  • Process all in and out-bound shipping/receiving for customer and Flexential deliveries.
  • Operate and manage badge access security systems.
  • Assist the Critical Infrastructure Manager as needed.
  • Work with local management to maintain cabling and general usage item inventory levels.
Required Qualifications:
  • Possess a passion for providing a great customer experience.
  • Have a strong understanding of Windows and Microsoft operating systems.
  • Be a self-starter and motivated individual.
  • Exhibit excellent verbal and written communication skills.
  • Display strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Prefer 1 year of experience working within an IT support environment.
  • Hold an AA, BS, or High School Diploma.
  • Network+, Security+, and/or CCNA certifications are desired.
  • Microsoft MCP or MCSA certifications are preferred.
Physical Requirements:
  • Ability to climb ladders and work aloft.
  • Ability to work in cold temperature environments.
  • Ability to maneuver pallet jacks and lift heavy objects.
  • Ability to pull and install cabling.

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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