Member Service Representative Professional

4 days ago


Danbury, Connecticut, United States Mutual Security Credit Union Full time

At Mutual Security Credit Union, we are seeking a highly motivated Member Service Representative to join our team. This role offers a competitive salary of $45,000 - $55,000 per year, depending on experience.

Job Description:

We are looking for an individual who is passionate about delivering exceptional member service and building strong relationships with our community. As a Member Service Representative, you will be responsible for providing accurate and timely services to our members, including deposits, withdrawals, transfers, and balance inquiries.

Main Responsibilities:

  1. Develop and Expand Member Relationships: Proactively seek opportunities to build trust and rapport with our members, understanding their financial needs and preferences.
  2. Provide Exceptional Service: Welcome members to the Credit Union, provide routine information, and direct them to the appropriate department for specific information and services.
  3. Process Transactions: Provide members with services such as deposits, withdrawals, transfers, and balance information, ensuring accuracy and efficiency.
  4. Cross-Sell Services: Identify opportunities to offer additional products and services that benefit our members, referring them to partners when necessary.
  5. Maintain Confidentiality: Ensure the confidentiality of member accounts, adhering to all regulatory requirements.

Requirements:

  1. Equivalent of a Four-Year High School Education
  2. 1+ Years' Sales/Productivity Experience
  3. Cash Handling Experience
  4. Basic Mathematical Skills Required
  5. Ability to Type and Use General Office Machines


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