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Residential Property Supervisor
2 months ago
Position Summary:
The Residential Property Supervisor ("RPS") will hold extensive management duties at designated apartment complexes.
The RPS will oversee a team comprising administrative staff, support services, and maintenance personnel, ensuring alignment with property resources.
The RPS will guarantee that their assigned apartment complexes achieve all financial objectives outlined in the annual budget.
The RPS will diligently strive for maximum occupancy and timely rent collection, optimizing rental income in accordance with program guidelines and market dynamics, thereby acting as a responsible steward for the success of each property.
The RPS will also ensure that all compliance obligations and supportive service requirements are consistently fulfilled, while managing maintenance tasks in a professional manner and upholding a safe working environment.
Compensation:
$55,000 - $65,000/year based on experience.
Key Responsibilities:
1. Efficiently manage rent adjustments, collections, and the eviction process.
2. Consistently promote the property to high standards, enhance curb appeal, and successfully convert applicant inquiries into residency while adhering to Fair Housing regulations.
3. Comprehend all facets of the affordable housing and market rate program features of the assigned property – maximizing financial and operational performance within this framework.
4. Proactively manage relationships with housing partners and subsidy programs.
5. Oversee accounts receivable, accounts payable, and cash flow to meet all obligations promptly.
6. Monitor utility usage and related expenses – optimize the use of the NWP system and responses.
7. Conduct daily property inspections – address maintenance needs and conditions with a focus on safety.
8. Provide valuable input to the capital planning and budgeting processes, examining expenditures for cost savings and efficiencies – share best practices with colleagues.
9. Ensure team members are effectively onboarded, trained, motivated, and equipped to be successful stewards of the properties.
10. Manage work orders, preventive maintenance, apartment turnovers, and the leasing of vacant units – all to be completed within company policy timeframes.
11. Process re-certifications, build/manage credible waiting lists for each unit type – anticipate issues affecting occupancy and financial performance – meet deadlines – work proactively.
12. Own all aspects related to your apartment complex.
13. Educate staff on customer service, professionalism, safe work practices, effective property inspections, vendor management, and optimal use of technology, including Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives.
14. Ensure the property is consistently prepared for all inspections, including agency and REAC, without the need for last-minute staffing or spending, i.e., maintain inspection readiness at all times.
15. Complete necessary insurance administration tasks to successfully conclude claims.
16. Serve as a role model, mentor, coach, and trusted resource to field staff and residents.
17. Ensure the Supportive Services program is successful and meets its obligations.
18. Support the Pennrose Academy initiatives to enhance the technical expertise of staff.
Qualifications:
1. Performance Metrics:
- Property will successfully meet all aspects of the annual operating budget.
- Employee retention will improve, and staff competency will be enhanced.
- Property inspection results will consistently be excellent.
- Unit turnover and occupancy times will steadily improve, as will tenant residency.
- Insurance claim work will be administered timely and professionally.
- Work order and preventive maintenance completions will consistently meet PMC standards.
- Property will not experience insurance claims due to staff neglect.
- Resident satisfaction surveys will yield consistently positive results.
Required Education and Experience:
1. High School Diploma / College degree preferred.
2. Four years of progressively responsible property management experience.
3. Knowledge of both affordable and market rate housing.
4. Industry training credentials that validate understanding of rental housing programs.
5. Requires a valid driver's license, an insured vehicle, and the ability to travel between properties.
Working Conditions:
1. Ability to work flexible hours as needed.
2. Ability to travel by plane and automobile.
3. Ability to work at property locations within or near transitional neighborhoods.
4. Ability to climb stairs, use elevators, bend, squat, and reach overhead.
