Claims Examiner

2 days ago


Phoenix, Arizona, United States USAA Full time
Risk Management and Claims Resolution

We are seeking a skilled Injury Adjuster to join our team at USAA. As a dedicated professional, you will work to adjust non-attorney involved soft tissue bodily injury claims, ensuring that our members receive fair and efficient claims resolution.

This hybrid role requires an individual to be in the office 3 days per week. The position can be based in one of the following locations: Colorado Springs, CO; Phoenix, AZ; San Antonio, TX; Chesapeake, VA; or Tampa, FL.

Responsibilities:

  • Determine legal liability and evaluate, negotiate, and settle claims in compliance with state laws and regulations.
  • Investigate loss details and confirm coverage.
  • Develop and maintain strong relationships with members and internal stakeholders.
  • Solve complex problems and make sound judgments.
  • Prioritize tasks and manage multiple projects simultaneously.
  • Communicate effectively with team members, vendors, and internal stakeholders.

Requirements:

  • A high school diploma or general equivalency diploma.
  • 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
  • A working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
  • Aquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

Preferred Qualifications:

  • 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
  • 1yr Medical experience to include coding and billing or EMT.
  • Ongoing Professional Development with a focus on Insurance.
  • Bachelors Degree or higher.
  • US military experience through military service or a military spouse/domestic partner.

Compensation: $57,970 - $103,870

USAA offers comprehensive benefits, including health, dental, and vision insurance, as well as retirement savings options and paid time off.



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