Business Intelligence Analyst

4 weeks ago


Seattle, Washington, United States Amazon Full time
About the Role

This position will lead the development of data-driven insights and provide strategic inputs to improve the Selling Partner experience.

You will analyze data to identify problems, track and report the impact of solutions implemented, and provide actionable recommendations to the leadership team.

The successful candidate will have strong business acumen, excellent statistical and analytical abilities, and a passion for data and analytics.

Key Responsibilities
  • Design and implement data management processes, including data retrieval, analysis, and visualization.
  • Develop and maintain reporting solutions to enable stakeholders to make informed decisions.
  • Monitor and improve existing metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
  • Support cross-functional teams on the day-to-day execution of the existing program implementation.
  • Generate complex queries to dive deep into process issues and innovate to improve customer experience.
About the Team

Third-party sellers represent significant value to Amazon's online retail customers, and Selling Partner Support drives success for these sellers through a combination of people, processes, and services.

We drive cross-functional initiatives to improve SP contact experience and operational efficiency to support these contacts.



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