IT Systems Manager
2 weeks ago
Job Title: IT Systems Manager
Job Summary:
The IT Systems Manager at Mersino Dewatering LLC is responsible for supporting a diverse desktop/laptop/mobile/cloud environment. This includes managing both our AWS and VCenter Server Environment. The ideal candidate will build out our growing infrastructure as the company continues to expand its footprint and reach.
Key Responsibilities:
- Manage direct report support staff's daily responsibilities
- Assist with daily support calls and support tickets
- Manage the company's disperse desktop/laptop systems company-wide
- Establish Application Patching requirements
- Interact with team members to assist in troubleshooting and identify root cause of system problems
- Manage AWS and VCenter environment
- Manage both Windows and Linux Servers
- Develop new user training courses on how to use Mersino Applications
- Provide remote desktop support as needed
Requirements:
- 3+ years Managing a Technical Customer Support Team
- High level understanding of mobile device management. (Airwatch / Intune a plus)
- Basic Understanding of MS Intune / AutoPilot management
- Outstanding communication skills
- Troubleshooting skills
- Organizational and time management skills
- Ability to work both independently and as a member of a team
- Initiative to research and resolve problems
- Working with both internal and external developers
- Travel up to 30%
Preferred:
- Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
- Basic Linux server management
- High Level Windows Server Management
- MS Entra Experience a plus
- Powershell scripting
- Proficient in Microsoft Office applications
- Experience with customer support
- Experience with remote management tools
- AWS Cloud experience
- Bachelor's degree in an IT related field
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