Personal Lines Customer Support Agent
1 day ago
Banner Personnel is seeking a highly motivated and experienced Personal Lines Insurance Customer Service Representative to join our team. In this role, you will have the opportunity to work with a dynamic and supportive team, providing exceptional customer service and support to our clients.
Responsibilities:
The successful candidate will be responsible for managing and servicing existing personal insurance policies, including auto, homeowners, and umbrella coverage. This will involve handling customer inquiries, processing policy changes, addressing concerns, and ensuring client satisfaction through phone, email, and online interactions. Additionally, you will be responsible for assisting clients with filing initial claims and providing updates on claim status.
Requirements:
- 5+ Years of personal lines experience
- Experience using EPIC or Applied Systems
- Excellent verbal and written communication skills
- Strong customer service orientation and ability to build rapport with clients
- Knowledge of personal lines insurance products, including auto, homeowners, and umbrella coverage
Compensation Package: We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience and location, as well as a comprehensive benefits package and opportunities for professional growth and development.
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