Customer Service Representative

19 hours ago


Darien, Connecticut, United States Banner Personnel Full time
Key Responsibilities
  • Customer Interaction
    • Answer incoming calls and emails from clients regarding policy inquiries, coverage questions, billing issues, and policy changes.
    • Provide clear and concise explanations of insurance coverage options and policy details.
    • Actively listen to customer concerns and address them promptly and professionally.
  • Policy Management
    • Process policy changes such as address updates, vehicle additions, coverage adjustments, and endorsements.
    • Review renewal notices and communicate policy changes to clients.
    • Handle policy cancellations and reinstatements as needed.
  • Claims Support
    • Assist clients with filing initial claims and provide updates on claim status.
    • Coordinate with claims adjusters to ensure smooth claim resolution.
  • Sales Support
    • Identify potential cross-selling opportunities and recommend additional coverage options to clients.
    • Assist with new business quotes and policy applications.
  • Administrative Tasks
    • Maintain accurate customer records within the agency management system.
    • Document customer interactions and follow-up actions.
    • Stay updated on industry regulations and company policies.


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