Insurance Policy Service Specialist
1 day ago
We are seeking a skilled Personal Lines Insurance Customer Service Representative to join our team at Banner Personnel. As a key member of our insurance team, you will be responsible for providing exceptional customer service and support to our clients.
About the Role:
This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to grow your skills and career with our company. You will be responsible for managing and servicing existing personal insurance policies, including auto, homeowners, and umbrella coverage. Your primary focus will be on handling customer inquiries, processing policy changes, and addressing concerns through phone, email, and online interactions.
Key Responsibilities:
- Customer Interaction: Answer incoming calls and emails from clients regarding policy inquiries, coverage questions, billing issues, and policy changes.
- Policy Management: Process policy changes such as address updates, vehicle additions, coverage adjustments, and endorsements.
- Claims Support: Assist clients with filing initial claims and provide updates on claim status.
- Sales Support: Identify potential cross-selling opportunities and recommend additional coverage options to clients.
Required Skills and Qualifications:
- 5+ Years of personal lines experience
- Experience using EPIC or Applied Systems
- Excellent verbal and written communication skills
- Strong customer service orientation and ability to build rapport with clients
- Knowledge of personal lines insurance products, including auto, homeowners, and umbrella coverage
- Understanding of insurance policy terms and conditions
Estimated Salary Range: $55,000 - $70,000 per year, depending on experience and location.
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