Residence Manager Support Specialist

4 days ago


Greenwood, Indiana, United States Extended Stay Full time

Job Description

We are seeking a highly motivated and organized Guest Services Rep to join our team at Extended Stay. In this role, you will provide exceptional service to our guests, responding to their requests with diligence and follow-through.

About the Job

As a Guest Services Rep, you will be responsible for assisting guests at all times, processing reservations and departures, and collecting relevant guest information for potential sales leads. You will also be required to process payments and respond to guest requests in a timely manner.

Key Responsibilities:

  • Provide exceptional customer service to our guests
  • Process reservations and departures according to company guidelines
  • Collect and process payment from guests
  • Respond to guest requests and resolve issues in a timely manner
  • Maintain accurate records of guest interactions and transactions

Requirements

To be successful as a Guest Services Rep, you should have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You should also be able to maintain confidentiality and handle sensitive guest information discreetly.

Compensation

The estimated salary for this role is $42,000 - $52,000 per year, depending on experience and location.



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